Continuous Improvement and Quality Coaching

Looking for ways to improve efficiency, reduce waste, increase customer satisfaction, or achieve regulatory compliance? I can help.

I have a long record of accomplishment in quality system design and management, process improvement, and regulatory compliance. I have written quality manuals, built GMP compliant systems, and worked in the medical device, food, pharmaceutical, and aerospace industries. I would like to help you achieve solid, cost effective organizational improvement. Please contact me to discuss how we can work together. I can be reached at 917-242-2235 or by email at rrjenks@gmail.com.

                                                                                                                                                                                                                                                     

Education: 

  • Masters in the History of Science, University of California at Santa Barbara, 1993.

  • PhD in American History, University of California, 2000:  Dissertation on the development of US industrial standards and standards organizations. 

Selected Accomplishments:   

  • Eliminated rust on surgical instruments by tightening manufacturing process controls.

  • Increased efficiency by linking a food distributor and its suppliers with an internet-based portal.

  • Improved medical device raw material inspection by tightening specifications.

  • Reduced waste by having a specialized food distributor attend all supplier first runs.

  • Eliminated finished product beverage testing by installing rigorous process controls.

  • Helped lift FDA sanctions by increasing the accuracy of pharmaceutical SOPs.

  • Achieved NASA compliance by expanding supplier calibration programs.

Certifications: 

  • Certified ISO 9001 Lead Auditor, 2025

  • Certified Six Sigma Green Belt, 2025

  • Certified in FDA Good Manufacturing Practices, 2025

  • Certified instructor, English as a foreign language, 2025

Employment History: 

  • 2006-2023, Global Product Quality Manager, Weight Watchers International

  • 2003-2006, Senior Manager, Supplier Quality Assurance, Purdue Laboratories

  • 2002-2003, Director, Quality Management, Organon USA

  • 2001-2002, Director, Quality Assurance and Regulatory Affairs, Mediware Blood Bank Division

  • 1995-2001, Executive Director, Democracy 2000

  • 1984-1994, Founder and Technical Director, Brylen Technologies

  • 1978-1984, Director of Quality and Regulatory Affairs, V. Mueller Division of American Hospital Supply Corporation